Privacy Policy

Last updated: May 27, 2026

This Privacy Policy describes how finovo collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our vehicle servicing booking platform and services, you trust us with your information, and we take that responsibility seriously.

Information We Collect

We collect information in several ways to provide you with the best possible service. When you book a service appointment or create an account, we gather personal details such as your name, email address, phone number, and vehicle information. This helps us confirm your bookings and contact you about your service appointments.

We also collect information about how you interact with our website and services. This includes data about the pages you visit, the services you view, and the actions you take. We use cookies and similar tracking technologies to understand your browsing patterns and improve your experience.

Additionally, we may collect payment information when you complete transactions through our platform. Payment processing is handled by secure third-party providers, and we do not store full credit card details on our servers.

How We Use Your Information

Your information enables us to provide and improve our vehicle servicing booking platform. We use your personal details to process your service requests, send appointment confirmations, and provide customer support. Your contact information allows us to reach you with important updates about your bookings or service completion.

We analyze usage data to enhance our website functionality and user experience. This helps us understand which services are most popular and how we can better serve your automotive maintenance needs. We also use aggregated, anonymized data to identify trends in vehicle servicing and improve our offerings.

We may use your email address to send you service reminders, maintenance tips, or updates about our services. You can unsubscribe from these communications at any time by following the instructions in our emails.

Your Privacy Rights

You have fundamental rights regarding your personal information. You can request access to all data we hold about you, and we will provide this information within thirty days. You also have the right to correct any inaccurate information and request deletion of your data, subject to legal requirements.

You can withdraw consent for marketing communications at any time. You also have the right to data portability, meaning we can provide your information in a structured format for transfer to another service. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority.

Cookies and Tracking

We use cookies to enhance your browsing experience and gather information about how our website is used. Cookies are small files stored on your device that help us remember your preferences and recognize you on return visits. Essential cookies are necessary for basic website functionality, while optional cookies help us understand user behavior and improve our services.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our booking system and user experience.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption technology to safeguard sensitive data during transmission. We maintain secure servers with restricted access and regularly update our security protocols.

While we strive to protect your information with industry-standard security practices, no system is completely immune to breaches. We cannot guarantee absolute security, but we are committed to responding promptly to any security incidents and notifying affected users as required by law.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Service booking records are typically maintained for the duration of your customer relationship plus a reasonable period for record-keeping. You can request deletion of your account and associated data at any time, subject to legal and contractual obligations.

Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share limited information with service providers who assist us in operating our website, processing bookings, or providing customer support. These third parties are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us:

Email: [email protected]

Phone: +420 724 563 891

Address: Nerudova Street 28, Brno, 602 00, Czech Republic

We will respond to your inquiry within seven business days and work to resolve any concerns you may have about our handling of your personal information.